A major airline is changing its check-in policy to require earlier passenger arrivals. Starting June 3, United Airlines will require customers without checked bags to check in for domestic flights at ...

Passengers will be in for a raw deal when domestic flights resume because of the new check-in procedures rolled out by aeronautical and health authorities in compliance with COVID-19 guidelines, ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...