Discover how relationship management strengthens business ties, boosts brand loyalty, and mitigates risks through effective ...

If your business is seriously struggling to retain customers, building (and maintaining) the right relationships might provide the help you need. Just about everyone has heard how increasing customer ...

Over the last six months, No Jitter has tracked multiple reports pointing to a disconnect between the business and customer perception of the customer service experience that is delivered – businesses ...

While earning my second master’s in business strategy, I read The Marketing Imagination by Theodore Levitt. Levitt argued that the core purpose of a business is “to create and keep a customer.” This ...

As we emerge from the upheaval of the past year, brands face a daunting challenge: forging meaningful connections with customers in a volatile and shifting consumer environment. Traditional tactics — ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

Forbes contributors publish independent expert analyses and insights. Dev is the CEO of Jump, the strategy firm for future-focused leaders. One day they’re on, the next day they’re off … and then ...

Artificial intelligence is no longer just a futuristic concept. While many are familiar with AI for chatbots and basic data analysis, the real magic happens when you push the boundaries of creativity.

Every time you enter a relationship, you can’t help but wonder if it will turn out to be a truly fulfilling one. But what exactly makes a relationship good? A healthy relationship isn’t something you ...