“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

An IVR system may seem impersonal, but when combined with AI it can help resolve problems and provide better customer service round the clock. Has a ubiquitous voice prompt ever captured your ...

An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany key ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

KooKoo's interactive voice response system (IVR) now supports over 10 Indian languages. In a blog post, the KooKoo team conveyed, " to support Indian languages at least in a limited domain, we are ...

Communication is an important asset for all startups, especially stockbrokers) as most of the business happens over a phone call - taking orders or talking to customers. Today, there are many channels ...

Enterprises in the financial services industry are increasingly reliant on superior service to differentiate. Consumers expect to be served quickly and effectively when they call customer support. If ...

Running the phone system for even small companies can be a complicated business if you do it all in-house. Not only are there capex costs to consider (which in these days of tight budgets is probably ...

Objective: Bone mineral density (BMD) testing is a key tool used to diagnose and treat osteoporosis. We assessed the rate of scheduling BMD tests among health plan members at risk for osteoporosis who ...

This week on the VO School Podcast we’re doing something a little different. I’ve invited four successful voiceover actors to share with us how they find work. In part one of a two-part series, we ...