There are plenty of times when in-person troubleshooting isn’t possible. Maybe you and the other person live in different cities, or you work in different offices or the world is on lockdown due to a ...

Please note: This item is from our archives and was published in 2017. It is provided for historical reference. The content may be out of date and links may no longer function. Q. I have become the ...

Remote desktop connections have many uses, whether it's for professional purposes or helping someone out. You've probably had to help a friend or family member over ...

Security researchers have detected Storm-1811, a financially motivated cybercriminal group, exploiting Quick Assist, a client management tool, in social engineering attacks. According to a technical ...

Cybercriminals have found a new vector for ransomware attacks by abusing the Windows Quick Assist feature. These financially motivated attackers, known as Storm-1811, use social engineering tactics to ...

Microsoft Quick Assist: I’ll bet you don’t know this tool’s built right into Windows 10 and 11. It makes it easy to share your screen with someone remotely, aka no installations needed (love that!).

Hackers have been observed combining spam, a classic IT tech support scam, and Windows built-in remote control and screen-sharing tool, Quick Assist, to deploy the Black Basta ransomware variant.

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...